Book while they're on the line
Checks live availability in Google, Microsoft 365 or your scheduling tool and books a real slot — length per service, your hours, travel gaps, notice periods.
Voice
Every call answered. Every job booked.
ParlioTec picks up 24/7 in a natural voice, understands what the caller needs, books the appointment into your live diary and puts urgent callers through to a person.
Put urgent callers through
Warm transfer with a spoken briefing to the right department or on-call team member; cold transfer when speed matters. Works with mobiles, PBX or SIP.
Capture everything else
Anything not resolved becomes a ticket with the caller's details, a summary and the recording. Your team claims it — or the AI calls back with the answer.
Example
What a conversation looks like
Sample data for a fictional business — your agent uses your services, prices and rules.
Illustrative callIllustrative example
ParlioTec
Good morning, Northside Heating, Gemma speaking. How can I help?
Customer
My boiler's stopped working — can someone come out this week?
ParlioTec
Sorry to hear that. A repair visit is an hour. Tom's free Thursday at 10 or Friday at 2 — which suits?
Customer
Thursday at 10 please.
ParlioTec
Booked with Tom, Thursday 10 to 11. I'll text you a confirmation now.
Calendar event created with job details · SMS confirmation sent · recording and transcript in Conversations
Controls
You stay in charge
Live listen, whisper, take over
Every call streams to the Live page; your team can listen, whisper guidance the caller never hears, or take over.
Transfer and escalation rules
Departments with descriptions, urgent-keyword rules, after-hours personas and bank-holiday calendars.
Call screening
Block withheld numbers and spam before a minute is used; one-click block from any call.
Approvals
Mark actions as sensitive and the assistant pauses for a yes/no from your team via a tap link.
Works with
Connects to what you already use
Google CalendarMicrosoft 365 / OutlookServiceM8Signed webhook (your job system)Divert your numberNew UK numberPBX / SIP trunk
Full list on the integrations page - plus 7,000+ apps through Zapier.
FAQ
Voice questions
Will callers know it's an AI?
Yes — your greeting and recording announcement make it clear. Callers can interrupt at any time, just like a person.
Do I need a new number?
No. Divert your existing landline or mobile (always, when busy or after a few rings), or connect your PBX/SIP trunk. New UK numbers are available if you want one.
What if nobody picks up a transfer?
The caller is told, a callback ticket is logged with everything captured, and your team is alerted. A promised transfer is never left hanging.
Be there for every customer conversation.
One AI agent, connected to the channels your customers already use. 14 days free — no card, no obligation.