Confirmations and reminders
Appointment confirmations and reminders by text, with 'reply 1 to confirm, 2 to rearrange' and STOP handled automatically.
Messaging
SMS and WhatsApp, answered and followed through.
Inbound texts and WhatsApp messages are answered by the same agent, while confirmations, reminders and missed-call texts go out automatically.
Books by text, too
Customers can book over SMS or WhatsApp: the agent offers live slots and confirms the one they pick. Missed a call? The caller gets a text back straight away.
Two-way WhatsApp
Customers message your WhatsApp Business number; the agent answers questions, logs requests and hands over to your team when asked.
Example
What a conversation looks like
Sample data for a fictional business — your agent uses your services, prices and rules.
Illustrative WhatsApp conversationIllustrative example
Customer
Hi, can I move Thursday's repair to Friday?
ParlioTec
Of course — I've logged your request to move Thursday's repair to Friday. The team will confirm the new time with you here shortly.
Ticket raised · assigned to Office · owner alerted
Controls
You stay in charge
Scenarios you control
Which texts go out and what they say: after-call summary, confirmation, reminder, missed call, booking link, payment link, address.
Human handoff
Any thread can be claimed by a team member; the agent steps back until it's handed back.
Templates
WhatsApp Business message templates for messages outside the 24-hour window.
Inbox
Threads, notes, assignment, canned replies and SLA alerts in one place alongside calls, email and webchat.
Works with
Connects to what you already use
SMS on your ParlioTec numberWhatsApp Business (Meta Cloud API)Hosted payment links by textBooking links (Cal.com, Square and others)
Full list on the integrations page - plus 7,000+ apps through Zapier.
FAQ
Messaging questions
Do I need a WhatsApp Business account?
Yes — you connect your WhatsApp Business number to ParlioTec. We walk you through it in Set up → Messaging channels.
Can customers opt out?
Yes. STOP is honoured automatically for SMS, and do-not-contact flags apply across channels.
Are messages metered?
Each plan includes a bundle of SMS; WhatsApp conversations and webchat are counted as messages on your usage page.
Be there for every customer conversation.
One AI agent, connected to the channels your customers already use. 14 days free — no card, no obligation.