ParlioTec is not a chatbot bolted onto a phone line. It is an intelligent AI-powered business phone system: front desk, booking desk, dispatcher and analyst in one — configured in plain English from one dashboard.
An intelligent AI-powered business phone system with a natural British voice that greets callers by your business name, understands what they need and gets it done — 24/7, no hold music, no menus.
When a human is needed, the assistant briefs your team member before bridging the caller — or transfers cold when speed matters. Works with your mobile, PBX or SIP trunk.
Every AI call streams to the Live page. Your team can listen in, whisper guidance the caller never hears, or take over the conversation at any moment — then hand it back to the AI.
Anything not resolved on the call becomes a ticket with SLA timers. Your team claims it, or lets the AI call the customer back with the answer in hand.
Email, SMS, WhatsApp and website chat handled by the same assistant, with click-to-talk voice in the browser and a human handoff when the visitor asks. Forward your support@ mailbox and enquiries are answered in your own words, from your own domain — or drafted for you to approve.
Not a booking link. ParlioTec checks live availability and books straight into Google Calendar or Outlook, obeying the rules you set.
Add your team members as bookable resources with skills, areas and shifts. Callers are offered any free slot across the team and the job is assigned automatically.
Already run the diary in ServiceM8 or your own job system? Switch the booking backend and ParlioTec reads availability from it and creates the job there.
In-depth analytics built for owners: when demand really arrives, what callers want, where revenue is won and lost. Ask in plain English — “missed calls after 5pm last month?” — and get the chart. The AI advisor then reads your numbers and tells you what to change and what it's worth.
The more it hears, the better it gets. Every call is QA-scored; unanswered questions and hesitation moments are clustered into proposed FAQ, rule and wording fixes, replayed against real scenarios, and put to you for approval.
Full-text search across transcripts and summaries, jumping straight to the moment in the recording. Every call is QA-scored, explained and shareable.
Run several sites, each with its own numbers, greetings and destinations, and roll the numbers up. Agencies get white-label branding and per-client billing.
HubSpot, Salesforce, Pipedrive, Zoho, Google Sheets, Microsoft Teams, Slack, Zapier/Make webhooks — with field mapping, retries and a sync log.
Consent announcements, PII redaction, retention policies, GDPR export/delete, audit log and a compliance pack — built in, not bolted on.
Greeting, instructions, FAQs, rules, business hours, languages, a pronunciation glossary for brand and staff names, and a switch for whether callers can interrupt — with “Ask AI to draft” and version history / rollback.
Upload a brochure, price list or FAQ sheet (PDF or Word) and review the drafted FAQs; switch on live website search and the assistant checks your own site mid-call — never the wider web.
A ? on every screen with that page's guide and a Q&A box grounded on the real documentation, linking to the exact setting.
Paste your website, pick a voice, connect your calendar and place a test call in minutes; a setup checklist tracks the rest.
Reject withheld numbers, screen unknown callers, flag spam, and block a nuisance caller in one click from the call record.
New UK numbers by area code, divert your existing line, or connect a PBX / SIP trunk with DDI routing and registration health.
Watch transcripts in real time, listen in, whisper to the assistant or take over the call yourself.
Sensitive actions pause for a yes/no from your team by SMS or Slack tap link.
Send a hosted payment link mid-call by SMS; card details never touch the assistant.
Public status page, per-tenant health scores, synthetic test calls after every deploy.
Start a trial and run a test call in minutes — or talk to the demo assistant now.