ParlioTec answers every call in a natural British voice, books real appointments across your whole team's calendars or scheduling tool, transfers warm to a person when it matters, handles SMS, WhatsApp and web chat with the same brain — and your people can listen in, whisper or step into any call, live.
Tenant-defined booking rules, service types, a whole team with pooled availability, and bookings into your own scheduling tool — capabilities you won't find on message-taking AI or booking-link products.
An intelligent AI-powered business phone system with a natural British voice that greets callers by your business name, understands what they need and gets it done — 24/7, no hold music, no menus.
Not a booking link. ParlioTec checks live availability and books straight into Google Calendar or Outlook, obeying the rules you set.
Add your team members as bookable resources with skills, areas and shifts. Callers are offered any free slot across the team and the job is assigned automatically.
Already run the diary in ServiceM8 or your own job system? Switch the booking backend and ParlioTec reads availability from it and creates the job there.
When a human is needed, the assistant briefs your team member before bridging the caller — or transfers cold when speed matters. Works with your mobile, PBX or SIP trunk.
Every AI call streams to the Live page. Your team can listen in, whisper guidance the caller never hears, or take over the conversation at any moment — then hand it back to the AI.
Add each team member with their skills, areas and shifts. Callers hear the earliest slot anyone suitable is free for; ParlioTec assigns the job, books it into that team member's calendar with the full brief, and the office sees it all on the Schedule board.
Schedule board · day view · a colour per team member, hatched = busy from their own calendar
Every live call streams to the dashboard as it happens. Anyone on your team can listen, whisper a steer to the assistant that the caller never hears, or step in and take the conversation over — at any moment, not just when something has gone wrong.
Live page · every active AI call, with listen / whisper / take over and approvals
Every call, message and booking feeds analytics built for owners, not analysts: when demand really arrives, what callers want, where revenue is won and lost — with forecasts for next week and an AI advisor that tells you, in plain English, what to change and what it's worth.
Hour-by-weekday heat-map of when callers ring, month and year comparisons, first-time vs returning, what callers asked for and what the assistant couldn't answer. Ask a question in English and get the chart.
Expected calls per day for the week ahead with a likely range, peak concurrency, busiest and quietest hours, calls that would have been missed, and utilisation per team member — so you staff to demand.
The AI advisor reads your own numbers and proposes specific changes — plan cover for next week's peak, cover the after-hours calls you're losing, fix the department that misses its transfers, answer the question callers keep asking — each with the data behind it, the expected impact and a one-click apply, then measures whether it worked.
Demand: forecast, missed-call exposure and the weekday × hour heat-map
Advisor: evidence-backed recommendations, applied in one click and measured afterwards
Most phone AI is as good on day 300 as on day one. ParlioTec scores every call, spots the questions it couldn't answer and the moments callers hesitated, and drafts the fix — new FAQ wording, a clearer rule, a better service type — then proves it against real conversations before you approve it.
Paste your website or answer a few questions. ParlioTec drafts the greeting, FAQs and rules; you edit in plain English in Assistant Studio.
Link Google or Outlook, set booking rules and service types, add team members with their skills and shifts — or point it at your scheduling tool.
Divert your existing number, take a new UK number from us, or connect your PBX / SIP trunk. Warm transfers ring your staff as usual.
Live transcripts, recordings, QA scores and the AI Advisor show what callers want and what to change. Publish updates safely with the regression pack.
Generated for this demo with the same voice engine tenants use. Every name, number and postcode is fictional.
A one-minute booking call, start to finish: the assistant checks for an emergency, offers real slots, takes the details and texts a confirmation — all in a natural British voice. Then try it yourself and ask it anything:
The things a business actually needs from the phone — and which kind of product does them.
| Capability | ParlioTec | Answering service | Phone system / IVR | Chatbot-only AI | Booking-link tools |
|---|---|---|---|---|---|
| Answers 24/7 in a natural British voice | ✓ | Business hours / cost per minute | Menus only | — | — |
| Books into Google / Outlook by your rules (length, grid, travel gap) | ✓ | Takes a message | — | ◐ | Fixed slots |
| Tenant-created service types with their own durations | ✓ | — | — | — | ◐ |
| Pooled availability across your whole team + auto-assignment | ✓ | — | — | — | ◐ |
| Books into your scheduling tool (ServiceM8, webhook) | ✓ | — | — | — | — |
| Day/week schedule board with a lane per team member | ✓ | — | — | — | ◐ |
| Warm transfer with a spoken briefing to your staff | ✓ | ◐ | Cold only | — | — |
| Emergency handling: on-call team member or out-of-hours booking | ✓ | ◐ | — | — | — |
✓ included · ◐ partial or add-on · — not offered. Categories describe typical products in each class, not any named vendor; check individual providers for their current features.
Book the boiler service at 90 minutes and the repair at 60, keep 30 minutes travel between jobs, and send genuine emergencies to the on-call team member.
Pooled availability across the whole crew, assignment by area or skill, and bookings straight into ServiceM8 or your job system.
Reception that never puts patients on hold, books by appointment type, sends reminders with reply-to-confirm, and records consent properly.
Viewings booked into negotiators' calendars, maintenance issues ticketed with photos via WhatsApp, landlords called back by the AI with the update.
Qualify enquiries, book consultations by service type, route to the right department and keep a searchable record of every conversation.
White-label ParlioTec under your brand and domain, run each client as a tenant, and bill them your way.
Your callers' data is handled in the UK, with the controls a regulated business expects.
Voice, API and recordings run in UK regions; UK-sovereign deployment available on Enterprise.
Recording announcements, per-tenant consent wording and a call-recording notice for your customers.
PII redaction, retention policies per data type, GDPR export and erasure on request.
Roles, 2FA, session revocation, audit log of every change, human approvals for sensitive actions.
Set up in an afternoon. Free trial on every plan, no card needed. Keep your number, your calendar and your team's way of working.