Booking rules you set
Length per service, on-the-hour or half-past grid, working hours and finish-by-close, travel gap, notice period, how far ahead, and an emergency exception for out-of-hours.
Bookings & workflows
Real bookings, real hand-offs, nothing dropped.
The actions behind every conversation: live diary booking by your rules, a whole team scheduled, warm transfers, tickets and compliant call-backs.
Whole-team scheduling
Team members as bookable resources with skills, areas and shifts. Callers hear the first free slot across everyone; the job is assigned least-loaded, round-robin, nearest or preferred.
Your scheduling tool
Already run the diary in ServiceM8 or your own system? ParlioTec reads availability from it and creates the job there. Or text a booking link for Cal.com, Square and similar.
Example
What a conversation looks like
Sample data for a fictional business — your agent uses your services, prices and rules.
Illustrative bookingIllustrative example
Customer
Can I get a boiler service next week, mornings only?
ParlioTec
A service is 90 minutes. Tuesday at 9 or Wednesday at 10:30 with Priya are free — which would you like?
Customer
Wednesday please.
Event created in Priya's calendar · service, address, phone, caller's notes and a link to the call attached · reminder scheduled
Controls
You stay in charge
Transfers
Warm (briefed) or cold, to departments, mobiles, PBX extensions or SIP. Urgent-keyword escalation to the on-call person.
Tickets and callbacks
Everything unresolved becomes a ticket with SLA timers; threads and tickets share one lifecycle.
AI call-backs
Compliant outbound: calling windows, daily caps, do-not-call, and a human decides which callbacks the AI makes.
Approvals
Quotes, refunds, discounts and other actions you mark sensitive wait for a yes/no via tap link.
Works with
Connects to what you already use
Google CalendarMicrosoft 365ServiceM8Signed webhookCal.com / Square / GoHighLevel linksHubSpot, Salesforce, Pipedrive, ZohoGoogle Sheets, Teams, Slack, Zapier/Make
Full list on the integrations page - plus 7,000+ apps through Zapier.
FAQ
Bookings & workflows questions
Can each service have its own appointment location?
Yes — per service you can set your premises, the customer's address, a phone call or a video call with a Meet/Teams invite.
How many slots does it offer?
You choose — the default is three, after asking the caller which day suits.
What goes in the calendar event?
Service, customer phone, address, what they need, caller ID and a link to the call recording.
Be there for every customer conversation.
One AI agent, connected to the channels your customers already use. 14 days free — no card, no obligation.